WHAT YOU NEED Minimum 2 years' guest relations or front office experience within a 4 or 5-star hotel environment . - Diploma or certificate in Hospitality Management advantageous. - Strong knowledge of guest service, VIP hosting, and complaint handling. - Proficiency in Opera PMS and Microsoft Office. - Excellent interpersonal and communication skills with a guest-centric approach. - Professional presentation and confidence when interacting with high-profile guests. - Strong organisational, mul…